When you’re ready to proceed to check out, click on the ‘Cart’ in the top right-hand corner of the website. Beneath the item in your cart, you will see a spot to enter a coupon code and a button beside it that says ‘Apply Coupon’. Type in the coupon code and click the ‘Apply Coupon’ button. The total amount should change to $0.00.

This simply means that Trans Union either has incorrect information on your credit file (such as your date of birth), or that they do not have enough information on your credit file. When this happens, we will email you within 24 business hours with the required consent form and instructions. The form and instructions can also be downloaded from the website by clicking “Forms” at the top of the screen. Please note: The eConsent process can only be completed on a laptop or computer. This will not populate accurately on a cell phone or tablet. 

here is a menu at the top righthand corner of the website. Choose the 4th option down “Submit Forms”. Enter in your email address, first and last name and the name of the company or organization requesting this check. Scroll down so that the “Upload” button is visible. You can either a) click the “Select Files” button and choose the files from your computer, or b) you can drag and drop the files to be uploaded into the box. Once you have selected  the files, click “Upload.”

We will automatically receive an email with a link to securely download your documents. We will contact you if we require any further information.

Once we receive your order you will be emailed within 24 business hours with the required consent form(s) and instructions.

 If you have purchased a regular criminal record check, check off the “CPIC Investigative Data Bank” box. When placing your order, if you checked off the “Enhanced Canadian Criminal Record Check” option, you will need to check off the “Police Information Portal (PIP)” box.

These are the same service. The only difference is how you are consenting to the search. When you choose the paperless and secure option, you will be prompted to answer a few questions based on your credit history in order to verify your identity online. If you choose the paper option, you will need to submit a manual consent form along with two pieces of IDs. The results and turnaround times are the same for each option.

If you paid for your order, a secure link to the completed report will be emailed to you via the email address you provided in your order. If you used a coupon code provided to you by your employer, you will generally not receive a copy of the report. The completed report will be uploaded directly to the company or organization that requested this check be completed.

The witness, who signs the “Identification Verification” section at the bottom of the form, can be anyone other than a family member or someone with the same last name as you. Example: Friend, neighbour, co-workers, etc..

A list of acceptable IDs is as follows:

Primary Identification accepted: 

Secondary Identification: 

Please note:  Social Insurance Numbers and Debit/Credit Cards are NOT acceptable for identification purposes.

Note: You can submit a scan or picture of 2 pieces of primary identification or 1 primary ID and 1 secondary ID.

This form is for self-declaration of criminal record.  If you have been convicted of a criminal offence in Canada, for which you have not be given a pardon for, then this form MUST be completed and submitted with your consent. You do not need to self declare a “Conditional or Absolute” Discharge.  The applicant’s printed name and signature are required at the top, along with the date and signature. Please indicate the date (as close as possible of the conviction), the offence and the location of the offence.

Federal Government or Controlled Goods Fingerprints

Your employer may ask for you to have fingerprints for security clearances or controlled goods program. For Federal Government Security Clearances, you will have been given a form with an ORI number and a section at the bottom of the form for your Document Control Number (DCN) that will be provided at your appointment. 

Applicants for Foreign Travel, Passports, Work Permits, Visas and US Waivers:

Those wishing to visit or work in other countries may be required to provide a police clearance. While some countries accept police clearance done with only your name and birth date, others require that the process be done through fingerprinting. Obtaining a 192 waiver to travel to the United States will require fingerprints.

Citizenship, Permanent Resident & Immigration Applicants:

Applicants for Canadian citizenship, permanent residence or those immigrating to Canada may be required to provide a police clearance with fingerprints.

International Adoption Applicants:

Prior to completing adoption proceedings applicants who wish to adopt a child from a foreign country are required to provide a police clearance with fingerprints.

There is an estimated 10-to-15-day timeline for a “no match” result, meaning there were no flags associated with your fingerprints. The results are then either mailed or sent through online portals. 

If there is a “match,” meaning possible convictions, the wait time is then significantly longer: up to 120 days for the result to be mailed to the requester. 

An important point to note is that under the RCMP new policy for Vulnerable Sector searches, if the applicant’s gender and date of birth match that of a Pardoned Sex Offender, a full search of the fingerprint registry will be required, taking up to 120 days.

Please note: CPIC Fingerprinting Screening Services will not expedite results and do not offer a courier service option.

Yes, to make the most efficient use of time, please make an appointment by:

At CSI, we accept Interac, VISA, MC and cash

A Canadian Criminal Record check is a national, name-based criminal records search for any criminal convictions for all of Canada. CSI conducts this search through CPIC, the National Repository of Criminal Records in Canada maintained by the Royal Canadian Mounted Police.

All names declared on the consent form will be searched at no extra charge, for example; your current or past surname (i.e., maiden name); any legal name changes; and your alternately used first name, (i.e. your given name is Elizabeth but you’re also known by Liz or Eliza) 

Names requested later and not declared on the original consent will be considered an additional search and will require payment accordingly. 

Our client and applicant information is highly secure – that is a CSI point of pride.

CSI is accredited by the Canadian Criminal Real Time Identification Services (CCRTIS) branch of the Royal Canadian Mounted Police (RCMP) as well as an impressive list of professional accreditations and member associations. 

CSI Background Screening protects all personal information and corporate archived subject matter in a highly-protected environment. Both our physical and data-security technologies are world-class and serve to guarantee the protection and confidentiality of all personal and corporate data.

We encourage our clients to contact us for information or advice pertaining to all aspects of the background screening process. Our highly trained, bilingual staff are ready to personally assist you, to answer your questions and alleviate your concerns. 

When you use the services of CSI, you’ll save the costs of additional human resource staff and streamline your hiring process. You’ll also receive these benefits;

Further, CSI delivers a high-quality, background-screening package that allows you to make informed and critical staffing decisions. 

CSI’s trained professionals are able to provide a true picture and objective assessment of the applicant, reducing the costly risk of a bad hire.

Finally, in today’s impersonal world, we think it’s a welcome and important feature to say: When you call, we answer the phone!

A Canadian Criminal Record check is a national, name-based criminal records search for any criminal convictions for all of Canada. CSI conducts this search through CPIC,  the National Repository of Criminal Records in Canada maintained by the Royal Canadian Mounted Police.

All names declared on the consent form will be searched at no extra charge, for example; your current or past surname (i.e., maiden name); any legal name changes; and your alternately used first name, (i.e. your given name is Elizabeth but you’re also known by Liz or Eliza) 

Names requested later and not declared on the original consent will be considered an additional search and will require payment accordingly. 

Please Note: A criminal record check does not include a search of the Pardoned Sex Offenders database, commonly referred to as a Vulnerable Sector Search. However, CSI can provide direction to you. Please call, chat or email for more information. 1-888-818-5251 or 902-450-0697.  

Yes. No searches of the CPIC database can be conducted without the signed informed consent of the individual who is the subject of the search, often referred to as the applicant.

Employers are entitled to ask to conduct background checks when the type of employment indicates such a search would be beneficial. However, the role of the employee should be tied to the searches that will be done and the prospective employees must give prior consent to the search. Low level employees with no access to any company funds may not need a credit search completed as part of their background check.

Feel free to ask our knowledgeable staff to recommend what types of searches are necessary.

It is important to remember that applicants are entitled to withhold consent for any searches from any employer. If it is a corporate policy that such checks must be conducted the applicant may not be offered employment but no one must consent to background searches.

At CSI Background Screening, (and other recognized background security firms) whether you decide to a) print the form for completion, scan it and upload it, or b) you choose the paperless, secured eConsent method, there are four sections that require your attention.

1. Personal Details: The top section of the consent form is for the personal details of the applicant, including the surname, first name and middle names, maiden or other surnames used.  It also contains areas for place and date of birth, sex and the applicant’s telephone number.

Address: In this area, we are asking for your current address as well as your previous addresses for the last five years. Whether you lived in Canada or abroad, please be specific when citing your past addresses.

2. Reason for the Criminal Record Verification: This section is for the applicant to indicate if this criminal check is for employment or a volunteer service.  In the first line, labeled Organization Requesting Search, the applicant may fill in the name of the company requiring the search.

3. Informed Consent

Search Authorization: In this section it is important that the applicant read and understand the consent they are giving. Once read, please date and sign the block at the right of the consent.  If the criminal record check is for employment outside Canada, the applicant must indicate the country of employment in the space provided in the first paragraph.

4. Identification Verification: This final section is for the witness’s name and signature. In the first line, labeled Organization Requesting Search, the applicant may fill in the name of the company requiring the search.

The second line is for the witness (who may NOT be a family member or share the same surname.) The witness verifies the identity of the applicant by reviewing the two pieces of identification, and by comparing them to the physical description of the individual. One of the pieces of identification MUST be an accepted government issued photo ID. The witness will then sign the document and print their name below their signature. They then list the two pieces of ID beside the witness signature.

It is possible that we might telephone the witness to ensure proper identification was made.

At CSI scanned, legible copies of two pieces of identification MUST accompany the consent form – one must be a photo ID. If copies are not legible, they cannot be processed and they will be returned.

Accepted IDs you may choose from:

Please note that expired identification can not be considered valid.

At CSI scanned, legible copies of two pieces of identification MUST accompany the consent form – one must be a photo ID. If copies are not legible, they cannot be processed and they will be returned.

Accepted IDs you may choose from:

Please note that expired identification can not be considered valid.

A Vulnerable Sector Search is conducted in the Pardoned Sex Offenders database in Canada. 

If a person has been convicted of a sexual offence and was subsequently pardoned, a vulnerable sector search should find this conviction. However, there are many limitations to this search and currently, of the more than 2 million searches conducted annually only .005 searches result in a match or about 100. Of this number, employers are only advised of the match in 60% of those cases dur to a reinterpretation of the database by the Federal Ministry of Public Safety. Additionally, employers should be aware that anyone born after 1986 is not included in the Pardoned Sex Offenders database because legislation was passed in 2012 that eliminated the possibility of a pardon for anyone committing a sexual offence against minors. Employers are encouraged to call CSI Screening to determine what products best suit their needs.

A vulnerable sector search is normally only required for persons who are going to be in direct contact with and have authority over vulnerable people like children or the elderly.

CSI can assist with obtaining a search of the Pardoned Criminal and Sexual Offenders Registry. Please call us for more information at 1-888-818-5251 or 902-450-0697.

Please note that expired identification can not be considered valid.

CSI Background Screening offers fingerprinting services by appointment. Please call us 1-888-818-5251 or 902-450-0697 (email or chat) or choose a mutually convenient date and time in our online calendar. (add link).

IMPORTANT: Please remember to bring two pieces of government issued ID to your appointment with you.

Please note that expired identification can not be considered valid.

The National Repository of Criminal Records in Canada (CPIC) maintained by the Royal Canadian Mounted Police has committed to not retaining the fingerprint records of anyone who has submitted fingerprints for the purpose of employment.

Please note that expired identification can not be considered valid.