Cancellation and Refund Policy

CSI makes every effort to ensure our clients are completely satisfied with our services. Once an order has been placed and paid for through our secure online system, CSI automatically starts processing your order and incurs service fees. In the event that a customer fails the eConsent process or decides to cancel their order after making payment, a service charge may apply.

Thank you for your cooperation.

Customer Service

CSI Background Screening will often incur a cost that will reflect as a service charge. However, our customer service team is available to help. Call, email, or use the green live chat button below if you find yourself needing help with your order.


888-818-5251 or 902-450-0697